Home | ACCC
WEBWe have commenced separate proceedings in the Federal Court against Woolworths and Coles supermarkets for allegedly breaching the Australian Consumer Law by misleading consumers through discount pricing claims on hundreds of common supermarket products. Many Australian consumers and grocery ...
Repair, replace, refund, cancel | ACCC
WEBRights when consumer guarantees aren’t met. Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. These basic rights are known as consumer guarantees. The solutions are collectively referred to as remedies.
Consumer rights and guarantees | ACCC
WEBBusinesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
Where to go for consumer help | ACCC
WEBYou can speak with your local state and territory consumer protection agency. They're sometimes called 'consumer affairs' or 'fair trading' agencies. They can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and a business. It may be better for you to contact consumer ...
Problem with a product or service you bought | ACCC
WEBRegister your number with the Do Not Call Register. (link is external) provided by the Australian Media and Communications Authority, or call 1300 792 958. 1. First, understand your rights. You have the right to expect certain things when you buy a product or service. If you have a problem with a product or service, it may mean the business ...
Petrol price cycles in major cities - ACCC
WEBThe duration of each petrol price cycle varies from cycle to cycle and by location. The length of price cycles in Sydney, Melbourne, Brisbane, Adelaide and Perth has varied between city and over time. In 2023 the average duration of price cycles was around 6 weeks in Sydney and Melbourne, around 7 weeks in Brisbane, and around 2 weeks in Adelaide.
Warranties | ACCC - Australian Competition and Consumer …
WEBA warranty is a voluntary promise that a person or business makes when selling a product or service. Once the consumer buys the product or service, the warranty becomes a legal right. Businesses must comply with any warranties they have provided. The terms and conditions of a warranty may require the consumer to do certain things in order to ...
Checking a business is genuine - ACCC
WEBTo check if a business has a valid licence, registration or permit, contact the relevant registration or licensing authority. Check business.gov.au for a list of business licences and permits that apply. The department that oversees fair trading laws in your state or territory can provide information on business licenses and registrations.
About the ACCC | ACCC - Australian Competition and Consumer …
WEBThe Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority established in 1995. Its role is to administer and enforce the Competition and Consumer Act 2010 and other legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians. The ...
Consumers | ACCC
WEBConsumers. The Competition and Consumer Act 2010 is designed to protect you as a consumer in your dealings with business. You can learn more about: your consumer rights how businesses should act when selling you goods and services what steps you can take to resolve a problem or a complaint how to shop safely and reduce the chance of a problem ...