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Reviews
Tripadvisor
3.5/5 · 282 reviews
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4-star
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20%
2-star
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Nov 24, 2024
1. At the Fifth Avenue, New York, NY store, the salespersons on the first floor have no idea where merchandise is located! 2. Calling directly to the Fifth Avenue store is impossible. No phone num…Full review by Figtac
Mar 8, 2024
I contacted H&M customer service by phone in January about a return. They read me their standard policy for returns of items bought in-store without a paper receipt and urged me to go to their store …Full review by Sally H
Jan 5, 2024
This store is very large and has multiple stories. There is an escalator to bring you up and down, and the layout is kind of like a maze. It’s very hard to navigate and the signage doesn’t help much.…Full review by 816briannap
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