American businessman's refund comes even though he did not lodge a formal complaint with the airline. He revealed on September 18 that Air India reached out to him directly

CHICAGO, IL – Air India has issued a full refund to Anip Patel, CEO of CaPatel Investments, after he shared a video on social media detailing his disappointing first-class experience. The Indian American businessman had taken a non-stop flight from New Delhi to Chicago and described it as his “worst” flying experience.

Founder of CaPatel Investments, a Chicago-based venture capital firm, Anip Patel posted a video on his Instagram profile showing how his recent trip from Chicago to Delhi was impacted by the “worst first-class cabin.

Air India has issued a full refund to Anip Patel, CEO of CaPatel Investments, after his scathing review of the airline's business-class service gained widespread attention on social media. Patel shared his disappointing experience on a 15-hour flight from ...

In the video, Mr Patel gave viewers a tour of the subpar amenities, highlighting issues such as loose compartment parts, and torn and damaged surfaces.

Air India has started a $400 million cabin retrofit project to upgrade the passenger experience on its current fleet.

Patel also noted the lack of Wi-Fi on the flight. In response, Air India said it has begun offering Wi-Fi on the A350-900 aircraft for routes between Delhi and London’s Heathrow Airport

Air India issued a $6,300 refund to Anip Patel for his unsatisfactory first-class experience on a Chicago-Delhi flight. He highlighted dirty seats, malfunctioning inflight entertainment, and limited food choices in a viral video.