Most days, Alex Quintero is the calm voice on the other end of a 911 call. But when the Manatee County telecommunicator witnessed a tragic crash while off duty, he suddenly found himself on the other ...

The city of Milwaukee's Emergency Communications Department is using AI-generated characters to enhance the training of 911 operators by simulating real-life call scenarios. Milwaukee's emergency ...

The intense scrutiny of 911 calls in the Josh Powell case has many questioning the qualifications and training of the operators involved. While officials won’t comment specifically on the Powell case, ...

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...

BAKER COUNTY, Fla. — Cheryl Collins' voice cracked with fear as she pleaded with a Baker County 911 dispatcher for help. “My daughter passed out on the floor and I don’t know what to do." Her ...

Houston County commissioners recognized a 911 operator Tuesday for her response to the Aug. 12 shooting at Warner Robins High School. Corporal Amanda Shell, who has worked with Houston County 911 ...

CAUSED THE ENGINE TO FLY OFF. THAT IS STILL UNDER INVESTIGATION. MILWAUKEE IS NOW USING ARTIFICIAL INTELLIGENCE TO TRAIN ITS 911 DISPATCHERS. >> THEY GAVE US A SNEAK PEEK OF THE NEW SYSTEM TODAY.