Customer Experience Strategies Stall Without Unified Data and Decision Intelligence, Finds Info-Tech Research Group

Customer experience (CX) has become a critical driver of growth, retention, and differentiation, yet many organizations ...
No Jitter

CX Leaders and Data Analytics: Boosting Customer Retention

To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

Customer Experience (CX) Administration Software Market Fueled by Digital CX Transformation, and AI Integration: - Market Research Intellect

Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing adoption of AI-driven analytics, real-time ...
CIO

CX, AI and the data trap: Why your best customers are slipping away

Up to 40% of AI-enabled CX initiatives fail. The CX tools themselves are rarely the problem; more of the challenge is the data feeding the tools. The data trap is the growing gap between the static ...
Demand Gen Report

The Expansion Of CX As An Organizational, Data-Driven Strategy

Modern customer experience (CX) has evolved beyond simple data collection into a full-on engagement strategy, with many organizations taking a second look at buyer feedback to inform their CX ...
CMSWire

Will Google Gemini Enterprise for Customer Experience Redefine the CX Stack?

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...
Morningstar

Kustomer Launches Data Explorer, the First CX Platform Feature That Lets Leaders Talk to Their Data

New AI-powered Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps instead of static dashboards. “With Data Explorer, we wanted to ...
Forbes

When It Comes To CX Data, Too Much Is Never Enough

More is not always better—except when you’re talking about customer data. By now, we’re all familiar with the importance of the customer’s voice: It’s the foundation of any successful customer ...
Destination CRM

Turn CX Data into a Strategic Asset with AI

Get a 3X greater YOY improvement in CSAT with AI-driven insights. Over the past few years, businesses of all sizes and across various industries have ramped up their investment in AI technology. This ...
ZDNet

Customer experience (CX) disconnects: Is it the data or the complacency?

This customer experience (CX) thing can be a bit confusing and you'd be forgiven for wondering whether the current state of affairs is due to data management, complacency or both. It's one thing to ...
Forbes

Talking Data, CX, Culture And More With Citizens Bank CMO

First, we know data is incredibly powerful. It facilitates multi-channel, relevant content. Yet, Citizens gets even more from available data. Johnson explained, "We use data to drive decisions, but ...