Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...
“In the past, we used to sell technology. Now, we sell use cases,” says Rocky Grubb, a CDW solution architect team lead for the collaboration practice. Grubb, who manages the CDW presales team for ...
6 Contact Center Trends That Don’t Involve AI (+2 That Do) Your email has been sent Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence ...