The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

Rising demand for personalized interactions, enhanced customer satisfaction, and data-driven insights drive the Customer Experience Management software market ...

New York, NY-based Sprinklr was founded to develop full-featured suites of software to enable enterprises to manage various aspects of their operations that touch customers. The firm views its four ...

FORT WORTH, Texas--(BUSINESS WIRE)--ECI Software Solutions, a global provider of cloud-based business management software and services, today announced its acquisition of Avid Ratings, a Madison, ...

“I am excited to introduce our next step in this journey, the Webex AI agent. This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. This AI agent ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

In an effort to further expand the breadth of its offerings, Web performance measurement firm Keynote Systems recently acquired NetRaker, a developer of customer experience management software. In ...

Shares of customer experience software provider Sprinklr (NYSE:CXM) jumped 3% in the morning session after JMP Securities reiterated its "Market Outperform" rating and a $17.00 price target on the ...