Readers weigh in on Dell's poor customer service rankings, pointing out that not all of Dell's service offerings are the same A few readers weighed in to dig a bit deeper into the rock-bottom ranking ...

But then there are stories like this, from blogger "Curly Eric" who was trying to track an order, that are making the rounds: And he updated his Dell "customer experience" story here, with more of the ...

This new fee-based offering is designed specifically for those customers who want to engage with the same dedicated team each time they have an issue with any of their in-warranty Dell-branded ...

Just before Thanksgiving, you announced that Dell is pulling back its commitment to overseas customer service. That's a good thing, because my recent experience with your once-vaunted customer service ...