LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. LivePerson announced on Aug. 25 that it is working with ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Bright Pattern gives us the flexibility and intelligence to scale secure identity verification globally – something our previous contact center environment simply could not support.” — Benjamin ...

In 2021, Air Canada embarked on a major upgrade of its contact centers, with investment to consolidate what had been four separate contact lines into one efficient, centralized telephony platform ...

CRM has long been a staple in sales interactions, marketing campaigns, and customer records. But now it is growing in prominence in the contact center as the agents’ primary desktop interface. Agents ...