Jill and Brenden Plemmons welcomed their third child, which they named Amelia, on Dec. 17 in Michigan Kimberlee Speakman is a digital writer at PEOPLE. She has been working at PEOPLE since 2022. She ...

Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

When you’re a 911 dispatcher, it takes a lot, from communication to staying calm under pressure. For one man, he had what it ...

DENVER - Denver police officials say they were delayed in responding to a woman who was killed 12 minutes into a 911 call due to a dispatcher's failure to relay information to officers about the ...

CBS/AP - A New Mexico dispatcher has resigned after telling a panicked 911 caller who was trying to save the life of a shooting victim to "deal with it yourself." Matthew Sanchez was reassigned after ...

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HENRICO COUNTY, Va. -- The world is getting an up-close-and-personal view into the life of a 911 Public Safety Dispatcher thanks to a viral Facebook post written by a Henrico County Dispatcher.

Calling 911. It’s the moment of your greatest need. But instead of help, all you get is silence. Just after midnight on April 4, a Montgomery County woman called 911 because her husband was having ...

A 911 dispatcher in New York who allegedly hung up on a woman calling for help from inside the Tops Supermarket in Buffalo while a mass shooting unfolded has been suspended and is awaiting a ...

A group of former emergency dispatchers suing Lehigh County, Pa., in federal court said that operators routinely refused to use a translation service. The county disputes the allegations. By Neil ...

The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. A Fort Smith Police investigation into Debra ...

Debra Stevens drowned before first responders could reach her SUV. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and ...