Globally expanding enterprises often have units working in silos using business processes that are not standardized across the organization. To ensure business efficiency, large multinational ...

It has been said many times, that for social business to succeed to create the evolution towards Enterprise 2.0, we need to put this social activity directly into the flow of how people work. In that ...

Last year I wrote an article about Spark, New Zealand's largest telecommunications and digital services company, and the evolution from a traditional telco provider to a digital services provider.

Too many shops grind to a halt the moment that one employee goes on vacation. You know the one: the person who knows every machine inside and out, who spends half the day fixing problems for other ...

The issue of indirect access to SAP’s underlying enterprise resource planning (ERP) system and the impact it has on licensing has caused no end of headaches for organisations running the popular ...

Because integration connects the systems, process intelligence connects the meaning. Where integration is the nervous system of your enterprise, process intelligence is the brain that makes sense of ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

The conventional Enterprise 2.0 wisdom is that people matter over process. It is about value coming from the social relationships between people that govern our approach to applications going into the ...