Zoom Just Failed Its Biggest Test. Its Apology Is an Extraordinary Example of Emotional Intelligence
In March, the number of people who depended on Zoom skyrocketed. I wrote at the time about how it quickly became the most important app in the business world, and it was true. Remarkably, while the ...
New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
Zoom stock’s stellar performance in 2020 largely erased the volatility associated with the security flaws. However, shareholders who invested in the company at its IPO had to deal with substantial ...
Forbes contributors publish independent expert analyses and insights. Serial technology CEO covering all things IT & Tech. This article is more than 5 years old. Simple, slick and easy-to-implement, ...
The video chat system Zoom wasn't prepared for the popularity it's facing here in the spring of 2020. Much like a startup group attempting to create a new product with a crowdfunding campaign, Zoom is ...
In a whirlwind week of developments for Zoom, speculation about privacy issues connected to the company’s terms of service (TOS) has sparked concerns—along with ...
It’s a relatable start to Zoom’s earnings call webinar on June 2, reporting on the company’s results for the quarter ending April 30, 2020. Tom McCallum, head of investor relations, reads a brief ...
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