And yet, contacting its customer support is shockingly difficult. Facebook doesn't have a call center, so you can't just ring ...

speculation grew that Facebook is preparing for a role as a mobile commerce medium, given the social nature of both shopping and customer service. “I can almost guarantee that Facebook will ...

Soon, all businesses will be able to use Meta’s AI to power live, 24/7 customer service that can interact with customers on behalf of businesses on Instagram, Facebook, and WhatsApp. Meta ...