If you’ve ever found yourself struggling to cancel an online subscription, or to deactivate an account on a website, you may have fallen prey to ‘dark patterns’. The Advertising Standards Authority ...

Navigating the virtual marketplace has become an integral part of the consumer experience in the digital age. Lurking behind the convenience and accessibility of e-commerce websites, however, lies a ...

A new nationwide study has found that airline passengers in India are facing serious problems with hidden charges, confusing website designs and misleading refund processes. These practices, known as ...