Gateway is aiming to raise the profit margins of its PCs by nipping customer service and support calls in the bud. The direct-sales manufacturer is looking to reduce operating expenses and improve ...

SYDNEY (ZDNet Australia)--Gateway’s move to outsource its technical support call centre to Datacom has received backing from staff that claim to have picked up “above average” redundancy payouts and ...

How would you react if you bought a totally new PC, set it up, and right out of the box there seemed to be a problem? And then after speaking to the manufacturer numerous times, you were told you ...