Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experiences

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading ...
CMSWire

Genesys Acquires Pinkfish to Bring 25,000 MCP Tool Integrations to Contact Center AI

The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to ...
No Jitter

Avaya Expands Its Microsoft Partnership; Genesys to Offer Video Customer Assistance Tool

Welcome to the Monday, May 9, edition of the No Jitter Roll, our regular round-up of communications news and product announcements. In this edition: Avaya OneCloud will be offered on Azure; the ...
destinationCRM.com

Genesys Acquires Pinkfish

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.
Nasdaq

Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity This milestone reinforces the ...
No Jitter

Zoom Releases Conversational CX Tool, 8x8 and Genesys Announce Integration

Welcome to the latest edition of the No Jitter Roll. In this edition, we share service updates and a new conversational AI tool from Zoom, and then details on a UCaaS and CCaaS integration. Zoom ...