MINNEAPOLIS--(BUSINESS WIRE)--Avtex is pleased to announce the inclusion of more than a dozen applications on the Genesys® AppFoundry – a dedicated customer experience marketplace. This includes a new ...

SAN FRANCISCO, Feb. 14, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is accelerating its worldwide cloud-based ...

Customers can improve productivity by £1.9 million; experience payback in less than three months FRIMLEY, England, Feb. 6, 2018 /PRNewswire/ -- Genesys® (http://www ...

With AWS re:Invent officially underway in Las Vegas, this week is sure to bring plenty of announcements from the cloud infrastructure giant and its partners. The news is already starting to trickle ...

Among the services it offers, Company Nurse provides full around-the-clock registered nurse triage, a proprietary medical response platform, a validated and verified database of healthcare providers, ...

SAN ANTONIO--(BUSINESS WIRE)--HelpSocial, the #1 platform for integrating social media and messaging apps in the contact center, will demonstrate its integration with the Genesys Customer Experience ...

SAN FRANCISCO, April 9, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is extending its integration with Google Cloud ...

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference, ongoing in Las Vegas through Friday.

Aims to keep problems at bay by separating product management activities into discrete organizational units. Genesys last week closed the Interactive Intelligence acquisition announced in August. The ...

Gympie Regional Council, located in South-East Queensland, approximately 170 kilometres north of Brisbane, was seeking a solution that would underpin its call handling ability, including queuing and ...

Contact centre services and solutions company QPC has deployed the Genesys PureCloud all-in-one cloud customer engagement and collaboration contact centre platform at Gympie Regional Council in ...