Starting next month, workers at the Coralville Marriott Hotel will begin upgrading the locks on all the hotel's 286 guest rooms. 'You can have a mobile key issued, and in essence you can check in ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. Following ...