The International Organization for Standardization established ISO 20000 to help service management groups. The ISO standards cover the complete life cycle of a service management system. The ...
We’re all familiar with best practices in IT: change management, incident tracking, a single-point-of-contact for users among many. We know using best practices is good IT management. Most CIOs have ...
An executive seeking to advance the efficiency of an IT organization has no shortage of options. Not-for-profit organisations have developed a wide range of objective, independent improvement ...
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