In the National Customer Satisfaction Index (NCSI) survey for the gas station sector, GS Caltex ranked first with a score of ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past ...

Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, enhanced image upload and body ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

TROY, Mich.--(BUSINESS WIRE)--Small business owners are more optimistic about the future than they were a year ago, with slightly more than half (54%) saying their business is financially healthy, but ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

When it comes to enhancing the customer experience (CX), Frequently Asked Questions (FAQs) surprisingly emerge as a very powerful tool. By effectively leveraging FAQs, brands can not only provide ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The retail sector continues to face a shifting and dynamic environment, with some brands thriving amid economic pressures while others struggle to maintain customer ...

MG recorded the largest year-on-year improvement in net customer satisfaction among automotive brands tracked by YouGov.