When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Robotic Process Automation (RPA) has emerged as a pivotal technology in the digital transformation of business processes. By employing software robots to execute rule-based, repetitive tasks, RPA ...

Automation projects in organizations are often small-scale and bottom-up, so I was pleased to learn that at least one large company, Johnson & Johnson, is taking a broad enterprise-wide approach to ...

A recent KPMG survey, “2021 Thriving in an AI World,” found that across nearly every industry—technology, financial services, healthcare, manufacturing, retail, life sciences, government—AI adoption ...

Forbes contributors publish independent expert analyses and insights. Ron Schmelzer covers AI and data best practices at Forbes since 2018 Around a decade ago, as AI gained renewed attention, one of ...

The rise of advanced technologies, namely intelligent automation, enables insurance firms to improve the customer experience, streamline processes and cut costs. IA tools such as artificial ...