The many pros of on-demand CRM software solutions. I laugh when I hear people express disdain for the benefits of on-demand software. On-demand has taken the IT industry by storm for eight years — ...

I had meetings last week with each of the big three on-demand CRM vendors — Salesforce.com, RightNow and NetSuite — and made some observations. Sometimes I get complaints from some of them when I ...

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...

NetSuite sees customers 'churn baby churn' from Salesforce.com... Business apps vendor NetSuite has stoked the fires of competition and corporate one-upmanship in the booming on-demand CRM market by ...

In 1997, Keith Raffel founded UpShot Corporation, the first company to offer Web-based, hosted sales-force automation and CRM. UpShot launched its initial product two years later. By 2003 its products ...

The Salesforce.com OEM Edition lets ISVs build their own on-demand applications that might--or might not--be related to CRM, the company said. To participate, ISVs must pay $25 per user per month to ...

SugarCRM is about to launch an on-demand product for managing customer relations that it says will set businesses back just a fraction of the cost of other products on the market. Tara Smith, director ...

SAP plans to move into the on-demand CRM market next year, but getting the product right has proved tricky. SAP has been participating in test projects and working with customers for some time to ...

The market for customer relationship management applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released Tuesday by AMR Research. After two ...

When Tim Kinsella became chief executive of Hospitality Solutions International in 2003, he came with a set idea of the technology that would help the software company's largely remote sales team ...

In the next four to five weeks, SAP plans to introduce a subscription-based CRM application that will be delivered over the Internet, according to sources close to the company. SAP originally was ...

One of the challenges for manufacturers is to check how accurate their forecast is with respect to the sales pipeline and whether the forecast gets the latest inputs due to volatile environments (e.g.