Consider someone who’s perfectly content with their office chair. It’s not ergonomic, it doesn’t have lumbar support, but it works. Then, during a meeting or a visit to a friend’s office, they sit in ...

The pace at which learner expectations are evolving is beginning to outgrow the pace at which universities traditionally adapt. Today’s learners evaluate universities differently than they did even a ...

Expectations are tricky. On the one hand, they motivate us, guiding our behavior toward goals and achievements. On the other hand, they can be a double-edged sword—leading to disappointment, anxiety, ...