For decades, service has been relegated to the end of the customer lifecycle. It was reactive, transitional, transactional, and traditional. A “fix something that’s gone wrong” function, stuck at the ...

I spoke to the employees at a company that has a glowing reputation. As I explained how problem-solving is the quickest way to earn influence in an organization, it sparked a heated conversation that ...

There are always plenty of problems to be solved. Just open your email inbox and surely there will be something in there that isn’t quite right and requires intervention. You certainly don’t have time ...

Problem-solving therapy (PST) helps individuals manage stress by breaking down challenges into practical, manageable steps. The aim of the therapy is to help people cope more confidently with ...

Problem-solving is an essential life skill that involves identifying, analyzing, and resolving challenges effectively. Have you ever found yourself staring at a problem, feeling like you’re trying to ...

Hypoglycemia problem-solving perception and use of real-time continuous glucose monitoring (rtCGM) appeared to protect against recurrent severe hypoglycemia (RSH) for Japanese adults with type 1 ...