Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

When it comes to customer success, businesses tend to focus on resolving complaints and finding ways to streamline the onboarding process. This is obviously an essential and valuable aspect of any ...

In the complex business world, connecting with your most valuable client (MVC) is a golden opportunity to grow and succeed. Your MVC isn't just any customer or client. They are "the dream client," the ...

My definition of "success" is doing work you like that allows you to live a life you want. For most of us, this is a reasonable and achievable work goal. It's also different for each of us — and may ...

Parsed into three groups, students in a public relations capstone course at Kennesaw State University discuss campaigns they have implemented after a semester of research, planning and collaboration ...