Uber is moving away from email communication gradually, and the emphasis now is on shifting customer and driver service communication to the Uber app, says Michael Mizrahi, Uber’s global ...

Uber customer service also has methods of reaching out to them on your behalf, just in case they’re already busy with a new customer. To establish this connection, follow the previous steps to ...

7 customer service lessons from the best Uber driver ever This Toronto Uber driver has maintained a 4.99 rating after driving nearly 5,000 passengers. When I climbed into his car, I found out why.