The coronavirus (COVID-19) crisis has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring ...

Delivering virtual sales calls and presentations is kind of like dancing – everyone is bad at it, so it is not that big of a deal to look stupid while you are doing it…well, until it becomes the most ...

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

"Cisco's new Webex Receptionist effectively challenges competitors RingCentral and Zoom with its simple and intuitive interface," wrote Brent Kelly, Principal Analyst at Omdia in an emailed statement.