Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

Four major AI chatbots are churning out "significant inaccuracies" and "distortions" when asked to summarize news stories, ...

People increasingly rely on AI for answers, but it can mislead or spread harmful falsehoods. Ensuring AI prioritises accuracy ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Generative AI has become a fact of life. It's built into new phones like the Samsung Galaxy S25 series and Apple's iPhone 16 ...

A conversational AI expert, Hari Kiran Vuyyuru explores the mechanisms that enable AI chatbots to replicate human-like ...

Love in the age of AI is complicated, according to a new study from Sam Altman's futuristic project, World.

Generative AI tools can mimic real conversations, which possibly is the key to having a language learning partner at your fingertips. Corin Cesaric is a Flex Editor at CNET currently covering home ...

OpenAI’s ChatGPT, Microsoft’s Copilot, Google’s Gemini and Perplexity AI – did a shoddy job of summarizing the news, a study ...

Nicole Gill of Cozen O'Connor discusses the need for attorneys to be aware of new software applications their clients use and ...