Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...
Risk is a lens, not a leash. Once teams see what truly threatens patients and processes, the busywork falls away, and quality ...
AI has been changing the world. In many cases, it has been making a variety of tasks easier and more efficient. From ChatGPT to the AI used in automation, the work of AI can be seen everywhere. One ...
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