As Groupon’s stock (GRPN) hovers near its all-time low, the company is testing a new approach to customer service: hiring agents in India to answer e-mails now handled by Chicago-based employees. The ...

Like most people, I tend to talk about personal experiences with customer service departments only when those experiences suck. So let’s break that habit and toss a public thank-you Groupon’s way. I ...

· Concerns that Groupon is failing to provide some customers with cash refunds and to deliver all products within advertised timeframes. · CMA calls on Groupon to change its practices swiftly or face ...

(Crain's) — Two years ago, Joe Harrow's most impressive management experience was a job as camp director for two summers. Today, he leads Groupon Inc.'s 300-person customer-service department and is ...

A number of Groupon users have seen £100s siphoned from their banks in recent weeks after fraudsters commandeered their accounts to make unauthorised purchases, MoneySavingExpert can reveal. If you've ...

Since its launch in 2008, the growth of Groupon has been astonishing, with revenues hitting $760 million last year. The market value of the company is over $20 billion and it appears that management ...

This is the Groupon Promise, prominently plastered all over the Groupon site: If the experience using your Groupon ever lets you down, we’ll make it right or return your purchase. Simple as that. But ...

The Competition and Markets Authority (CMA) has urged Groupon to commit to improve its customer services. On August 9, the CMA wrote to Groupon outlining its specific concerns about Groupon’s ...