Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...

Bottom Line: Companies gain a competitive advantage when different divisions, such as sales and marketing, share non-quantifiable information. But to support the flow of this all-important tacit ...

One of a company’s greatest assets is the vast experience, knowledge and wisdom accumulated within the organization. This wealth of information—often called institutional memory or tacit ...

Edmondson, Amy C., Ann Winslow, Richard Bohmer, and Gary P. Pisano. "Different Patterns of Performance improvement for explicit and tacit knowledge: An empirical test." .

The significance of expertise passed on by direct contact— tacit knowledge — is moot. For the last two decades of the twentieth century, a cold war rumbled on between the laboratories of physicists in ...

Sugarwork was founded as a software platform to preserve institutional knowledge from subject matter experts, particularly as employees departed. This supports succession planning and helps onboard ...