Clara Shih is CEO of Salesforce Service Cloud, the world’s #1 customer service, digital service, and field service solution that powers 360-degree customer experience conversations. A digital pioneer, ...

A top Salesforce artificial intelligence executive, Clara Shih, has apparently left amid the makeover of its AI strategy, a Wall Street analyst says. Salesforce stock has gained 26% in 2024 ...

Shih's impressive resume -- she developed Facebook's first business application in 2007, and in 2009 published The Facebook Era (the de facto social networking handbook for corporations ...