New report reveals happiest shopping times, top customer pain points and strategies for peak season successHappyOrNot ( the world leader in customer feedback solutions and creators of the iconic ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term success.

We’ve even seen the conversation take on a whole different nuance as technology providers argue about who buys, who operates, and who controls customer experience (CX). Is it marketing…but perhaps ...

Jumpmind, Inc., a leading provider of innovative retail technology solutions, today announced it has appointed Lauren Cevallos to lead product strategy and customer success initiatives.

And as companies grapple with finding the ROI on their investments, it’s crucial to understand the potential impact of AI in customer experience. According to a recent study from McKinsey and ...

Nayatel has announced a groundbreaking collaboration with Najoomi to bring smarter AI solutions to customer interactions. The collaboration is a big step toward making digital experiences smoother ...