With tariffs rising, dealers can’t control costs—but they can control service. Shep Hyken shares how to elevate the customer ...

Experts say important questions remain about how the federal government’s new artificial intelligence strategy will ensure public servants’ worst fears of the technology aren’t realized.

backed by a strong and growing customer pipeline,” DeWitte said. Oklo also announced that it appointed Daniel Poneman and Michael Thompson to its board. Poneman has decades of experience in the ...

The upcoming Bengaluru edition of Team Marksmen Network's CX Transformation Conclave, set to be held on March 21st 2025, will delve deep into the art and science of crafting customer-centric ...

This customer experience nightmare could have been avoided with good technical documentation. Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad ...

Microsoft CEO Satya Nadella is moving the company’s HR chief, Kathleen Hogan, into a new role focused on corporate strategy ... I’m certain Hogan’s experience will be key to making sure ...

Learn More Today at Adobe‘s annual digital innovation conference Summit 2024 in Las Vegas, the company is unveiling Project Slide ... companies use customer data to inform strategy.