Mercury Insurance has been awarded a spot on the Forbes list of America's Best Midsized Employers for 2025. This prestigious recognition is made in collaboration with Forbes and Statista, the ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and ...

Having the right tools isn’t just convenient—it’s essential for sustainable growth. The best solutions solve real problems ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The No. 1 thing that I am looking for and we’re looking for is learning, agility, curiosity,” says Angela Beatty.

Cybersecurity company Barracuda Networks named Ketan Tailor as chief customer officer (CCO). Tailor has over 20 years of ...

Chris is features editor at Engadget focusing on in-depth stories about the cultural and societal impacts of technology.

Do you need extra money for an unexpected expense? These work from home jobs pay weekly, so you can bridge the gaps in your ...