NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

Premium housebuilder Redrow has once again earned the top five-star rating by The Home Builders Federation (HBF). Redrow is ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more patient, knowledgeable, and consistent than some human counterparts.

This accolade solidifies the hospital’s standing among leading global organisations dedicated to providing world-class ...

A Swindon housebuilder has been recognised for its "outstanding quality and customer care" in an industry survey.

The Uniform Source is celebrating 50 years. Originally the business was owned and operated in the Simpson Center in ...

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped ...