Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. When launching a new startup, an entrepreneur should dedicate time to fully ...

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped ...

Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).