Live chat is a great customer service tool if you avoid the common customer satisfaction pitfalls. Train your customer care team today to provide the best chat-based service in your industry.

Omegle, an online chat service that billed itself as an anonymous forum to "talk to strangers," has shut down amid allegations it served as a hotbed for criminal activities.

While the goal of the new chat service is to reach out to more young people, it will be available to people of all ages. Contact receives most of its calls from people ages 35 to 55 and about ...

We've got Amazon's customer service phone number, live chat details and a guide on how to contact a seller for you. Here's how to resolve issues.

When the chat service went live on June 21, TIC operators had 36 interactions with customers who chose to use the live chat option. Live chat users can receive a transcript of the chat by ...

DMV expands 'live chat' for faster service. NEW YORK — The New York State Department of Motor Vehicles (DMV) recently reminded New Yorkers they can chat live with DMV representatives through the ...

OrthoNebraska recently launched a free online chat service called askOrtho.Free to use, askOrtho puts people in touch with trusted, local orthopedic experts seven days a week.