By allowing innovation to lead, regulators can observe the real-life impacts of this life-changing technology and create informed, balanced regulations that protect consumers without hindering ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

"People sometimes think that it's easier to trust a machine than it is to trust a person." Study makes troubling discovery ...

Give me that old-time religion, give me that old-time religion…” I can still hear classmate Ronald Bright launching into an ...

In an effort to fight deepfakes during a contentious election, ChatGPT denied over 250,000 requests to create images of ...

A major topic in AI is how AI companies gather data to train their models. Companies like The New York Times are suing OpenAI ...

Ecommerce chatbots are becoming more popular for eCommerce brands worldwide, here are some uses cases that explain why.

In the report “With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready?” three-fourths of business ...

Lemonade initially dazzled investors with its rapid growth, its popularity with younger customers, and its use of artificial ...

Now that the election is over, the dissection can begin. As this is the first election in which AI chatbots played a ...

These days, it seems like every company either wants to or is already offering an AI product or service. For startups ...

Technologists say chatbots are a remedy for the loneliness epidemic, but looking to an algorithm for companionship can be ...