The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains a powerful driver in Nigeria’s beauty industry. The data shows that 7 out ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

Transparency is critical. While zero-cost processing can help protect profit margins, finding an unexpected processing fee on ...

In this three-part series, the industry is at a pivotal moment, where efficiency, resilience, and customer satisfaction must ...

Venture capital firm Accel, an early backer of Swiggy, said the food and grocery delivery company’s growth had been ...

Skinny and 2degrees were once again found to be the top mobile phone providers in the country in an annual survey. Consumer ...

Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or ...

The annual J.D. Power survey found last fall's rise in rates put the mortgage industry in a transition period that affected ...

Bahadir Yilmaz, ING’s chief analytics officer sat down with Fintech Finance to detail ways that ING is using AI, machine ...