The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

In today’s competitive hospitality industry, customer satisfaction is a crucial measure of a company’s success. Club Resorto, ...

The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains a powerful driver in Nigeria’s beauty industry. The data shows that 7 out ...

J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

KPUB received the Public Power Customer Satisfaction Award at the silver level for the second consecutive year, recognizing ...

Transparency is critical. While zero-cost processing can help protect profit margins, finding an unexpected processing fee on ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

In this three-part series, the industry is at a pivotal moment, where efficiency, resilience, and customer satisfaction must ...

Venture capital firm Accel, an early backer of Swiggy, said the food and grocery delivery company’s growth had been ...

How is Subaru doing with customer satisfaction? Buyers of the Crosstrek, Forester, Outback, and other new models score higher ...