You shouldn’t pre-order games, but people do it all the time anyway. Increasingly, people have gotten in the habit of pre-ordering DLC too, paying up front for content that won’t be delivered for months or even years,

Steam is building support for season passes into its platform and setting up rules to help protect buyers from buying ones with unclear promises. Steam published new guidelines urging developers to “think about whether there’s a customer benefit” for purchasing season passes, as reported by SteamDB creator Pavel Djundik.

Actions include removing the Season Pass from sale on Steam, refunding all customers who purchased the Season Pass for the value of unreleased DLC, or allowing customers the option of refunding the entire Season Pass. For the purposes of refunds, the value of unreleased DLC will be decided in discussion with Valve.