Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Scott Wilder shares how customer-centric innovation reshapes digital self-serve, blending empathy, trust, and smarter support ...

Here’s how SEO helps power a customer-first strategy, enhancing visibility and engagement across every touchpoint.

In this webinar, Jo Carter, founder of ServiceWorks, joins Inside Housing’s editor Martin Hilditch to explore how customer journey mapping can improve the resident experience without resorting to a ...

Campus visitors, students, faculty and staff can now find answers to these questions—and many more—in one convenient location thanks to the new interactive UTSA Campus Map. The map includes ... and ...

One of the most common pitfalls is customer concern over AI and ethical ... which focuses on governance, mapping, measuring and managing risks. • Conduct regular risk assessments to prioritize ...

Our ambition is to empower every employee with a Copilot and transform every business process with agents. We’re announcing two new agents that apply this ambition to sales—the revenue engine for ...

Before attempting any customer journey map exercise, organizations must answer two questions. Are we a customer-centric organization? Is customer experience a measured focus of our business? Assuming ...

Click the Use this template button and clone it in IntelliJ IDEA. IntelliJ Platform Plugin Template is a repository that provides a pure template to make it easier to create a new plugin project ...