Market. The Digital Experience Platform (DXP) Market is witnessing substantial growth as organizations across industries ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

that localisation of the industry’s artificial intelligence with efficient data mining will revolutionise the sector for better customer experience. They also canvassed the need for robust ...

Hello from my new home! My name is Jake Kulchar and I am Hive’s newest Customer Experience Manager! I grew up in Barrie, Ontario and recently obtained my Bachelor of Commerce degree with a ...

In this webinar, Jo Carter, founder of ServiceWorks, joins Inside Housing’s editor Martin Hilditch to explore how customer journey mapping can improve the resident experience without resorting to a ...

And as companies grapple with finding the ROI on their investments, it’s crucial to understand the potential impact of AI in customer experience. According to a recent study from McKinsey and ...

Upgraded AI Agent Builder is a dynamic platform that allows businesses to create customized AI agents tailored to their unique service needs, enabling a more personalized customer experience and ...

Australian Unity, a health, wealth, and care provider, has selected InMoment, experience improvement (XI) business, as its partner to enhance its customer experience (CX) initiatives. Moving from ...

This collaboration is set to elevate the customer experience across both retail and online platforms, driving innovation and growth for local businesses. Building on this partnership, EasyStore is ...