With tariffs rising, dealers can’t control costs—but they can control service. Shep Hyken shares how to elevate the customer ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

Sebastian Tietz, Head of Business Development, Mitel, said: “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform ...

And as companies grapple with finding the ROI on their investments, it’s crucial to understand the potential impact of AI in customer experience. According to a recent study from McKinsey and ...

Experts say important questions remain about how the federal government’s new artificial intelligence strategy will ensure public servants’ worst fears of the technology aren’t realized.

On Tuesday, Shell pledged to boost shareholder distributions in a strategy to deliver more to ... integrated gas and LNG business and the most customer-focused energy marketer and trader, while ...

backed by a strong and growing customer pipeline,” DeWitte said. Oklo also announced that it appointed Daniel Poneman and Michael Thompson to its board. Poneman has decades of experience in the ...

The upcoming Bengaluru edition of Team Marksmen Network's CX Transformation Conclave, set to be held on March 21st 2025, will delve deep into the art and science of crafting customer-centric ...

This customer experience nightmare could have been avoided with good technical documentation. Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad ...

The fate of Project Slide Wow depends on user interest and engagement, as Adobe monitors social media conversations.

Microsoft CEO Satya Nadella is moving the company’s HR chief, Kathleen Hogan, into a new role focused on corporate strategy ... I’m certain Hogan’s experience will be key to making sure ...