Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

At Google Cloud’s Next ‘25 conference, the tech giant will lay out innovations that speak to how brands and agencies can use artificial intelligence.

Some people reported that their new provider gave them better customer service ... come up with this list of the best (and worst) phone plan providers. (CR members can consult our phone service ...

This customer experience nightmare could have been avoided ... These companies don’t see documentation as a chore. They see it as a strategic advantage. Check out their sites and learn from ...

One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...

This has prompted the beauty retailer to present a cautious 2025 outlook and add new details to the “Ulta Beauty Unleashed” transition plan, including an online ... ensuring a delightful shopping ...

AI has been in the midst of a massive hype cycle for some time, but it’s difficult to say that any single enterprise AI technology has gone mainstream. Meanwhile, business leaders are tasked ...

3D sculpture avatar with network of glowing purple lines with a machine learning and artificial intelligence concept, representing Agentic AI and AI agents.

Ever since Alaska joined the Oneworld alliance, members have even more opportunities to earn and redeem miles. Many or all of the products on this page are from partners who compensate us ...

We have earlier taken a look at the Customer Experience Improvement Program and seen how a user can opt-out of it easily via the Control Panel. Today, we will see how you can turn off or disable ...