Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

We researched the best pet insurance companies when it comes to coverage, pricing, and more. See why we rated Lemonade #1.

that localisation of the industry’s artificial intelligence with efficient data mining will revolutionise the sector for better customer experience. They also canvassed the need for robust ...

We’ve even seen the conversation take on a whole different nuance as technology providers argue about who buys, who operates, and who controls customer experience (CX). Is it marketing…but perhaps ...

El Pollo Loco has taken a strategic approach to its cost-saving measures, ensuring that food quality and customer experience are enhanced throughout the process. The company made strategic hires ...

And as companies grapple with finding the ROI on their investments, it’s crucial to understand the potential impact of AI in customer experience. According to a recent study from McKinsey and ...

Nayatel has announced a groundbreaking collaboration with Najoomi to bring smarter AI solutions to customer interactions. The collaboration is a big step toward making digital experiences smoother ...

Australian Unity, a health, wealth, and care provider, has selected InMoment, experience improvement (XI) business, as its partner to enhance its customer experience (CX) initiatives. Moving from ...

Oliver sees potential applications for agentic AI technologies in Ford's employee experience strategy. She's particularly interested in using AI them to enhance the onboarding experience: That is ...