Located in the Northwest of Tasmania, Devonport City Council’s transformation project, ‘Living City’ is one of the largest urban renewal projects undertaken in the state and has seen a multitude of ...

As people rely more and more on AI for recommendations on everything from product purchases to trip planning, brands are ...

There is no secret that every customer support ticket costs money and time. Smart web design prevents support requests by ...

Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.

Key Features, Pros, and Cons Artificial intelligence has revolutionized customer service and business automation, making AI ...

Asked ChatGPT anything lately? Talked with a customer service chatbot? Read the results of Google's "AI Overviews" summary ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

This new wave of threat, known as Voice Channel AI Disruption (VCAD), is an advanced AI-driven attack that doesn’t rely on ...

Avon HMO, a leading health management organisation, has announced the launch of its AI-powered chatbot, Ava, designed to ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

Companies are building new generative AI models, and training and running them takes enormous amounts of energy.” The demands AI makes on data centres are growing exponentially. A ChatGPT query takes ...