There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Are you or someone you know searching for a new job? Have you submitted resumes or CVs but aren't getting any responses? This ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

While 1,500 workers are back to work, VTA services have yet to resume after being halted when the strike started on March 10. VTA mechanics on Thursday checked on buses that have not been used in ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...