Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to ...

Though Amazon is known for efficiency and speed, there may be a few snags along the way like with any online delivery service. Did something go awry with your holiday shopping? Regretting a recent ...

LG Electronics has introduced a new line of user-friendly home appliances registering commands from users' "online chat messages." The breakthrough, entitled "HomeChat Service," works in joint ...